Support and VIP program

BetChain has invested a lot of time and effort on its VIP program from the beginning of 2016. Together with its effort to enhance its VIP program, BetChain decided to increase its investment in its customer care and service department. Now, this casino offers personalised care to improve the gaming experience to all its customers. BetChain decided to make these changes because it has a customer base that is growing very fast, and its management decided to do something few casinos do: encourage its players to give them feedback on the quality of their service. The improvement is therefore really a joint initiative from the players and BetChain management.

The customer care and service improvements and expansion are also a result of adding USD and EUR gaming. With BetChain’s experience in the Bitcoin market, it had to make some adjustments to care for its traditional currency players. These adjustments resulted in an exceptional customer service and great player experience.

Most of the players, whether they are Bitcoin or traditional currency players, prefer live chat to communicate with BetChain. Nevertheless, the email option is still available and response times are similar to those on the live chat platform. Both customer care services are available 24/7.

In terms of deposits and withdrawals, transaction times have been significantly reduced, especially for traditional currency customers – since bitcoin transfers are by design almost immediate. VIP customers now have dedicated personal account managers, to go together with the lightning quick withdrawal services. They also have access to the best bonuses in the industry and some exclusive privileges which the casino staff is keeping especially for VIP customers and high rollers.

BetChain’s VIP club is one of the most unique out there. All its members are entitled to boutique care, with service specially tailored to their gaming needs. BetChain is also implementing some new high-tech programs to find out what the best bonus is for all its players. Its new bonus scheme includes an exceptional welcome package and exclusive bonuses that are being enhanced constantly.

Great support is vitally crucial on all online casino sites. For players to flourish in the long run, a easily accessible and accommodating supports is required when they meet the players requests and questions.

The casino comes with a live chat which may assist you straight away with all your own questions.

To file a complaint, the players can also contact the casino directly – Mail: [email protected]

Special Features

BetChain is also making its presence felt in the mobile gaming sphere. More and more players are looking to play on the go, and BetChain has everything they need to make that happen. Its brand new mobile platform is an excellent tool to make the most out of BetChain’s new bonuses, like the early bird bonus that will let players hit those jackpots on their morning commute.

Players who usually play through the mobile platform will also gain access to exclusive mobile platform bonus codes. With this new approach and all the exceptional gaming experiences that BetChain provides to its players, this casino has everything it needs to become an industry leader in mobile gaming.